Terms and conditions

For proper access to and use of https://aurelio.ge, please read and agree to this agreement

Rules, terms, and conditions established for the use of the website of LLC "Prime Retail Group"

The rules, terms, and statements established for the use of this website (hereinafter referred to as the "User Agreement" or simply the "Agreement") are concluded between LLC "Prime Retail Group" (hereinafter "Aurelio" and/or the "Company" and/or the "Seller" and/or "we") and the users (hereinafter: "User" and/or "Buyer") who wish to gain access to, use, purchase, and receive services on "Aurelio"'s website, mobile applications, other platforms (hereinafter the "Website"), and products.

Company Requisites / Contact Information:

• Company Name: LLC "Prime Retail Group"

• Identification Number: 405118894

• Country of Registration: Georgia

• Legal Address: #2 Mosashvili St., Tbilisi, Georgia, 0179

• For queries regarding the use of the website and other matters, write to us at: [email protected]

User Requisites / Contact Information: For the purposes of this Agreement or any other document related to the use of the Website, it is assumed that the information or personal data provided by the User is true and accurate.

Please note that when using the Website, you consent to the processing of the information and personal data provided by you. Such information/data is processed in accordance with this Agreement, the Privacy Policy regarding personal data published on the Website (hereinafter collectively referred to as the "Data Protection Policy"), and applicable legislation, which constitute an integral part of this Agreement and operate jointly with it.

Introductory Provisions

LLC "Prime Retail Group" is a company that allows users to purchase presented products and receive services through Aurelio.ge. This Agreement (together with the Data Protection Policy) establishes the general terms and conditions governing the use of the Website and the purchase of products/services thereon.

The Website and the products/services available on it are accessible to the User subject to reviewing and agreeing to the provisions set out in this Agreement and the Data Protection Policy (without modification). Therefore, we encourage you to read these documents before using the Website. If you do not agree with the aforementioned documents or their provisions, please refrain from using the Website.

By accessing or using the Website in any manner, the User agrees to the terms of the Agreement and any other document mentioned herein. When agreeing to a sale/order, the person placing the order agrees to the terms of the Agreement.

The User acknowledges that this Agreement may be updated/changed unilaterally by the Company over time, and the use of the Website after such changes means that they agree to the updated/modified Agreement. Any changes made to this Agreement shall become effective immediately upon publication. Users can review the latest version of the Agreement on the Website.

In case of questions regarding the Agreement and/or the Data Protection Policy, contact us through the Website, email, or the Company's official social network accounts.

The Agreement may be concluded in any language available on the Website, at the User's choice. Please note that the Company cannot verify which languages the User understands; therefore, for the purposes of this Agreement, whichever language you choose to review this or another agreement/policy, it will be deemed that the User fully understands the content of the respective documents.

Definition of Terms

The terms used in this Agreement shall have the following meanings:

• Aurelio / Seller / Company / We – LLC "Prime Retail Group", ID 405118894;

• User / Buyer – Any person who uses this Website, including platform visitors, individuals placing an order, and service recipients;

• Agreement – The rules, terms, and conditions established for the use of this Website, together with any other rule and/or condition that this contract considers part of this Agreement by appropriate reference and which regulate matters of access to and use of the Website by the User, including those related to any content, function, and service offered on the Website.

• Service / Order Value – The amount set by "Aurelio" in exchange for the product(s) / service(s) ordered by the User;

• Account – The account registered by the User on the Website.

• Authorization – Access by the User to their personal account.

• Products / Goods – Items listed for sale on the Website.

• Party – One of the parties depending on the context.

• Parties – Both parties together.

• Website – The website https://Aurelio.ge, corresponding mobile applications, platforms, and all other available alternative channels of the Company.

• Operation – Any operation performed by the User in connection with their personal account and/or services.

• Universal Identifiers – A set of data provided by the Company to the User, using which they register in the identification system and are given the opportunity to use a range of remote services and/or remote service channels of the Company.

• Access Codes – Codes, passwords, username, identification code, universal identifiers, and/or other confidential information that the Company may provide to the User to access various services.

Identifiers registered in the system:

• Username – One of the parameters automatically determined by the centralized identification system required for authorization to receive remote services.

• Personal Identification Number
  
  

• Password – One of the parameters required for authorization to receive centralized remote services, which the User determines themselves upon registration in the centralized identification system, through remote service channel(s) chosen by the Company or another communication channel. The password is subject to subsequent update/modification at the User's request.

• Mobile Phone Number – The phone number to which the User receives one-time access codes and one-time passwords required to conduct operations defined by the centralized remote service (if any).

• Unique User Email Address – The email address to which the User receives access codes and passwords required to conduct operations defined by the centralized remote service (if any). To receive centralized remote services, the User may be required to undergo simple authorization (using username (email) and password) or complex authorization (using username, password, and a one-time code). The authorization method for using each corresponding remote service channel/service is also registered in the centralized identification system.

For service improvement and/or security purposes, the Company may define additional or different User identifiers.

User Representations, Warranties, and Obligations

By agreeing to these terms and conditions, the User understands and confirms that:

• All information provided by the User is true, accurate, current, and complete;

• The User will protect and supervise their account information (if any). The User will be fully responsible for any form of use of this account, including by third parties;

• The User assumes full responsibility for any action taken through their account. If a person accesses the User's account under someone else's name and instructions, it is assumed that they possess sufficient authority to bind the User to specified obligations. The Company fully disclaims liability for any damage arising from a third party accessing the User's account;

• The User acknowledges that if they fail to keep account information secure, resulting in unauthorized access to the account by third parties, the User will be held liable for the consequences caused by such access. The Company fully disclaims liability for damage arising from a third party accessing the User's account;

• The User is a legal entity established in accordance with legislation or an individual aged 18 or older with full and unrestricted capacity (or a minor under 18 who has permission from relevant persons to enter into this contract);

• The User's use of the Website aims to place legitimate orders to purchase offered services;

• The User has not previously had their access revoked by "Aurelio" and/or been otherwise prohibited from using the Website and purchasing services;

• The User is fully capable and has full authority to enter into and perform the obligations provided for under this agreement;

• The User has read and agrees to these terms and conditions;

• The User will immediately notify "Aurelio" in writing of any circumstance(s) that may conflict with these representations and/or lead to a breach of these warranties;

• The User agrees that, upon opening a personal account, "Aurelio" may retrieve/verify and process (including for direct marketing purposes) any information, including personal data or universal identifiers, provided by or related to the User;

• The User guarantees that they will create necessary conditions for the Company to properly perform its obligations (providing correct banking information, address, etc.);

• The Website design, software suite, underlying source code, software, and other materials are protected by copyright and other intellectual property rights;

• The User undertakes not to use AI-equipped software in connection with using the service;

• The User is obliged to change their password and immediately contact "Aurelio"'s customer service center if they have reasonable suspicion that their personal account login details, password, or other security access code(s) or means have been stolen, lost, unlawfully misappropriated, unauthorizedly used, or otherwise converted. Failure to comply with this obligation will jeopardize the security of the User's personal account and result in their liability for any damages.

• The User is obliged to ensure the accuracy and updating of the information in their personal account. The Company is not responsible for any damage caused by the User's failure to comply with this obligation. The Company is entitled at any time to request confirmation of data accuracy or the submission of documents or other evidence from the User.

Use of the Website

This Website and the products available on it are offered to the User on the condition that the latter agrees (without modification) to all rules, terms, and statements listed in this document. By using our Website in any manner, the User declares agreement and confirms that they have read, understood, and agreed to the necessary conditions for use. When making any order/purchase, the person making the order/purchase is deemed to have agreed to this Agreement, including on behalf of persons for whose benefit the order/purchase is made.

The Company reserves the right to change or otherwise modify the Agreement in the future, and the User acknowledges and agrees that continued access to or use of the Website after such modification constitutes consent to the updated or modified Agreement. The Company will publish the date of the latest modification to the Agreement on the Company's official website, and any changes will take effect immediately upon publication. The Company will inform registered users of material/significant changes to the Agreement by sending a notification to their specified email address or posting a notice on the web portal. The User is required to visit the Website periodically to review the latest version of the Agreement.

Website Registration and Authorization; Account Creation by the User:

To fully utilize the Website, the User is entitled to register a personal account on the Website and undergo authorization. To open an account, the User must follow the instructions on the Website: provide the required information and, as necessary, undergo verification.

Account Registration:

For registration, the User must specify in the relevant fields: First Name, Last Name, Personal Identification Number, Email, Phone Number, and a Password known only to them. The system does not store the password in plain text, but rather stores a "hashed" version of it, which is inaccessible to anyone other than the User.

The User bears full responsibility for the accuracy of the data provided during account creation.

Before clicking the registration button, the User is obliged to review this Agreement and its annexes and check the box indicating agreement with the Website rules, terms, and Data Protection Policy.

The User is responsible for the secure storage of account details. If the User suspects that a third party has knowledge of their account details, the User is obliged to change them immediately or contact the Company.

Authorization:

After account registration and verification, the User must undergo authorization to use the Website. Authorization is carried out through the User's universal identifiers.

Personal Account Closure and Restriction of Use

The Company is entitled to unilaterally terminate or restrict the User's right to use the Website via a notification sent to their email if it considers that the requirements of these terms and conditions have been violated.

The User is entitled to request the cancellation of their personal account registered on the Website at any time. To do so, they must send a request to the Company's email at [email protected]. The User's personal account will be canceled by the Company no later than 30 calendar days from the receipt of the request.

Cancellation of the personal account registered on the Website does not terminate the Privacy Policy provisions outlined in the contract.

Cancellation of the personal account registered on the Website does not automatically lead to the deletion of the User's personal data. To delete personal data, the User must send a corresponding request to the Company's email. In such a case, the User's personal data will be deleted within 10 business days from the receipt of the request by the Company.

Selection of Desired Products, Placing and Receiving an Order by the User

Through the Website, the User navigates to the main page, from where they can access various information using navigation buttons.

Using the navigation buttons, the User selects the desired product category, after which they are able to filter data by product characteristics, discounts, and/or other offered parameters.

By clicking the "Add to Cart" button, the User selects and places the desired product in their shopping cart.

Before completing the purchase procedure, the User specifies the following information about themselves in the designated fields on the relevant page: Personal Identification Number or Identification Code, Mobile Phone Number, Actual Address, preferred delivery and payment methods. After filling out these fields, the Buyer is given the opportunity to complete the purchase procedure.

After filling out the fields on the checkout page and clicking the payment button, the User will be redirected to the settlement page, where various service fees may be added to the cost of the product.

After submitting an order, you may receive a confirmation of receipt of the order ("Order Confirmation"). This Order Confirmation does not constitute acceptance of the contract; it merely contains all necessary information regarding the order.

Product orders are subject to availability. If there are difficulties regarding product delivery or if an item is out of stock, we reserve the right to provide you with information about substitute products of equal or higher quality and value, which you can order. If you do not wish to order substitute products, we will refund the amount paid for the item in accordance with this Agreement.

We are under no obligation to conclude a contract based on your order. We reserve the right to refuse an order (e.g., if the ordered item is no longer available at the time of order).

An item selected by the User via the Website is considered purchased, and ownership of the item passes to the User once the item is delivered by the Company to the User or a trusted person authorized by the User (identity noted in the comment field) at the specified delivery location, and the recipient confirms receipt with a signature.

The Company is entitled, unilaterally and at its discretion, to cancel an order placed by the User.

If the Company cancels a purchase made by the User, the Company is obliged to refund the User the exact amount paid prior to the cancellation, to the same account.

An order may be adjusted through telephone communication with the User, and the User confirms additional deductions or refunds for price differences during the phone call with the Company's operator.

The Company's working hours are 10:00–18:00. If the User places an order after 18:00, the order will be received and processed on the next business day.

The Company's business days are Monday through Friday. If the User places an order on weekends or on public holidays defined by Georgian legislation, the order will be received and processed on Monday and/or the day following the end of the public holidays.

Rules for Receiving Purchased Products

The User will be able to receive products purchased through the Website according to predetermined delivery service rules. Delivery service is available only within the territory of Georgia. The Company is not obliged to offer product delivery services to the client. Information regarding the availability/non-availability and conditions of this service will be indicated when placing each individual order, at which point the User will have the choice to use or not use the service.

Delivery of products purchased on the website — Aurelio.ge — is carried out throughout Georgia.

At the time of purchase, you will be able to select your desired delivery time on the Website. If such a condition is not offered via the Website at the time of purchase, our customer service operator will contact you during business hours (Monday–Friday) and agree on the delivery time. If the Buyer is not at the specified address at the agreed time, the Company returns the item to the Company's warehouse/store from which it was purchased, and the Buyer is obliged to pick up the item from that exact address. The warehouse address from which product delivery or pickup is executed is selected by the Buyer at the time of purchase by marking the corresponding warehouse address.

Upon Delivery:

The User is obliged to inspect the received items in the presence of the courier, or in the presence of an authorized person in case of warehouse pickup, and sign the acceptance-delivery document only after doing so. By signing the acceptance-delivery document, the User confirms receipt of the listed products in full and in externally flawless condition.

When placing an order, you may also choose the delivery method – "In-store Pickup" and select your preferred pickup point. Before picking up the products, please present the order/payment receipt and ID card. Pickup is possible during the operating hours of the specific store, as indicated on the online store website.

When a product is purchased by the User via installment and/or cashless settlement (card), the recipient/acceptor of the purchased product may be:

• The User;

• Any other capable person designated by the User;

If the User wishes another person to receive the product on their behalf, they must specify the recipient's details (First Name, Last Name, Personal Identification Number, and Mobile Phone Number) in the comment field on the relevant page prior to completing the purchase procedure.

Settlement Between User and Aurelio

The User can make payments via credit card, which constitutes consent to these terms and conditions. When paying by credit card, the recipient of the transfer is LLC "Prime Retail Group"; The User settles payments with "Aurelio" using the following methods, which include but are not limited to:

• VISA, MASTERCARD, AMERICAN EXPRESS cards on the website https://aurelio.ge
  
  

• Online installments

• Bank transfer

• Offered banking products

• Points

The above list is non-exhaustive, and specific settlement mechanisms available to the client will be indicated on the Website when placing each individual order.

The Company sets the service price (which includes VAT). Settlement between the parties is carried out in GEL.

Exchange and/or Return Policy for Purchased Products:

In accordance with Article 13 of the Law of Georgia "On the Protection of Consumer Rights," the consumer has the right to withdraw from the contract without stating any reason and return the purchased item within 14 calendar days counting from receipt of the item (this rule does not apply to legal entities / entrepreneurial entities).

If you wish to cancel an online order, please write to us at [email protected], stating the reason for cancellation and your order details. The burden of proof for exercising the right of withdrawal within the prescribed period lies with the consumer.

In case of requesting a return and/or exchange of a purchased item, the User is obliged to:

• Present a payment confirmation document and a Buyer identification document to the Company.

• Return the goods to the Company or a third party designated by it immediately after sending the return notice, but no later than 7 calendar days.

• Bear all costs associated with returning the goods in full. Transportation of the item must be carried out to the address from which the Buyer made the purchase.

• Fully return the items along with all accompanying documents.

An essential condition for returning an item is that it retains its merchantable appearance, includes all constituent accessories (including seals/fasteners), factory tags, and box (if any).

The Company will refund the amount paid by the consumer within 14 calendar days from the moment the goods are returned by the consumer.

Refunds will be made using the same payment methods used by the consumer, unless the Company and the consumer agree to use another payment method.

The amount will be credited via the same payment method within 4 to 10 business days. The refund process starts automatically upon order cancellation. Please note that the exact processing timeframe depends on the internal policy of the User's bank.

Withdrawal from the goods by the consumer automatically leads to termination of the associated contract and restoration of the original state.

The flawless condition of the item must be confirmed by "Aurelio"'s service center;

Non-returnable items:

• Broken, torn, cracked, or scratched items;

• Items that do not have a pre-sale merchantable condition;

• Incomplete item sets;

• Items without the factory packaging box;

• Used items;

• Items that have already been exchanged;

• Discounted/discount-sale items;

• Hermetically sealed goods, if unsealed after delivery and thus unreturnable due to health or hygiene reasons;

• Delivered goods which, after delivery, according to their nature, are inseparably mixed with other items;

• Due to product hygiene: personal care items, tights, socks, hair accessories, jewelry, swimwear, bedding, bedding accessories, underwear.

Statutory Warranty:

Statutory warranty conditions apply only to consumers who are natural persons.

If the purchased product turns out to be defective, the consumer has the right to request the Company to eliminate the defect (repair or replace the goods free of charge, reduce the price) or withdraw from the contract.

Repair and replacement of goods are primary rights of the consumer.

The consumer has the right to request the Company to repair or replace the goods free of charge, unless this is impossible due to the nature of the goods or requires disproportionate or unreasonably high costs, or if an identical item is no longer in stock.

Goods must be repaired or replaced within a reasonable timeframe without significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which they were purchased.

Free repair or replacement means the Company bears all necessary expenses (including postage, labor, and material costs) required to ensure compliance of the goods with the contract terms.

The consumer has the right to request a price reduction or withdraw from the contract if any of the following conditions exist:

• Repair or replacement of the goods is impossible;

• The Company did not repair or replace the goods within a reasonable timeframe, and the consumer lost interest in contract performance;

• Repair or replacement by the Company causes significant inconvenience to the consumer.

In case of contract withdrawal, the consumer has the right to claim compensation for damages caused by non-performance under Georgian law.

The consumer does not have the right to withdraw from the contract if the defect is minor.

When determining whether expenses are disproportionate or unreasonably high, the following conditions shall be taken into account:

• The value of the goods or services if compliant with contract conditions;

• The degree of non-compliance of the goods or services;

• Alternative possibilities for eliminating the defect without causing inconvenience to the consumer.

The consumer has the right to exercise the aforementioned rights within 14 calendar days.

Repair and replacement are primary rights. The consumer may demand free repair or replacement unless impossible or disproportionately expensive. The consumer cannot withdraw if the defect is minor. In assessing costs: a) product value if compliant; b) degree of non-compliance; c) alternative remedy without inconvenience.

Commercial Warranty

Products purchased by entrepreneurs/legal entities and organizations (except under "Warranty Exclusions") carry a manufacturer-established warranty, which varies by product and manufacturer.

Warranty service does not apply (under both statutory and commercial warranty) if:

• The warranty period has expired;

• Proof of purchase (receipt, invoice, waybill, etc.) is not presented;

• Storage and usage rules attached by the manufacturer/seller are violated;

• The serial number or other unique identification mark is illegible or removed;

• The item shows visual or mechanical damage/defects causing the failure;

• The item was used for improper purposes, non-household use;

• Seals or factory locks (if any) are damaged or removed;

• Damage is caused by foreign objects or liquids entering the item;

• In case of repair or replacement, the warranty period does not restart; the repair/replacement duration is added to the original warranty period.

Data Processing Terms:

By ordering/purchasing products from our Website, the User acknowledges agreement with our Data Protection Policy and this Agreement. Furthermore, the User guarantees they are at least 18 years old and possess legal authority to be party to this agreement, use the Website, place orders, and that provided information is true and accurate. The User guarantees to use Website purchasing features only for themselves or authorized third parties. False or fraudulent orders are prohibited and may result in account termination and order cancellation.

Changes and Updates:

Prices, age limits, service boundaries, and other product conditions may be reviewed periodically. The Company reserves the right to cancel, change, or replace any reserved service/product in the shopping cart at any time. If the User objects to an offered alternative, they may request a refund for the original purchase price. Reasonable steps will be taken to notify users of such changes.

Our Liability:

"Aurelio" is not liable nor does it guarantee uninterrupted Website availability or error-free software. Company liability is strictly limited to direct damage caused to the other party.

"Aurelio" is NOT liable for:

• Indirect damage resulting from defective product sales or any other cause, including loss of reputation, lost revenue, loss of business, or financial loss.

• Direct or indirect damage caused by purchase cancellation for any reason.

• Contractual or damage claims arising from the User's use of links on the site. The Company is not responsible for content on external websites redirected from our site.

• Changes to the contract/website, access restriction, or termination.

• Website malfunctions, operation/transmission delays, data loss, line damage, or unauthorized site usage beyond Company control.

• Unintended financial gains credited to the User due to system errors. The User must notify "Aurelio" immediately and return such funds.

"Aurelio" IS liable for:

• The accuracy and timeliness of account operations in accordance with applicable laws and terms.

• Confidentiality of account transaction details, except as provided by law or agreement.

"Aurelio" is authorized to:

• Apply any incoming User payment toward older outstanding debts if unpaid invoices exist.

• Restrict/suspend services if the User violates Agreement terms or pursuant to a court order.

We may terminate the Agreement at any time if:

• The User delays payment by more than 1 (one) day;

• Required information is not provided within a reasonable timeframe;

• We are prevented from delivering services within a reasonable timeframe;

• In cases specified by this Agreement and legislation.

Obligations / Liabilities

Unless otherwise specified, our liability for products/services purchased via our Website is strictly limited to the purchase price of said product/service.

To the extent permitted by law, we accept no liability for:

1. Loss of income or sales;

2. Operational loss;

3. Loss of profits or contracts;

4. Loss of anticipated savings;

5. Loss of data; and

6. Loss of business or management time.

We are not liable for losses caused by viruses or harmful software on your device.

Force Majeure

Parties are released from liability for non-performance due to force majeure events beyond control. Force majeure includes emergency/military state, civil war, strikes, lockouts, fires, explosions, floods, earthquakes, epidemics, hostilities, and legislative changes worsening legal status. Obligations are suspended during force majeure. Affected parties must notify the other within 5 calendar days. If force majeure exceeds 30 calendar days, parties shall decide on contract termination.

Governing Law and Dispute Resolution

Unregulated matters shall be governed by Georgian law. The place of performance is the legal address of LLC "Prime Retail Group". Any dispute shall be referred to the Tbilisi City Court for final decision.

Term and Termination

This Agreement enters into force upon initial Website use and remains valid until account registration cancellation.

Final Provisions

Headings are for convenience only. Users must provide additional requested information necessary for performance or legal compliance. Invalidity of any clause does not affect remaining clauses. Users cannot transfer rights/obligations without written consent. In case of conflict with other agreements, this Agreement prevails. Users must notify changes in contact/banking details immediately. All annexes form an integral part hereof.

Product Defects and Damage from Use

Defects include material, manufacturing, or fitting flaws affecting quality and intended use. Each case is evaluated individually.

Not considered defects:

• Natural material variations (e.g., canvas irregularities, leather texture/color variations);

• Normal wear and tear;

• Damage caused by mechanical impact, excessive load, improper care, or modification.

Claim Review:

The User must provide proof of purchase, damage description, and the product for inspection. Inspection acceptance does not imply defect acknowledgment. Confirmed defects warrant free repair or replacement first; price reduction or refund as provided by law. Prior knowledge of specific defects excludes them as grounds for claims. Terms apply pursuant to statutory rights, timeframes, and burden of proof rules under Georgian law.